ShoreTel public/unofficial support resources

These resources are frequented by individuals who install, support and administer ShoreTel systems. They are not official support channels.

ShoreTel Forums: http://www.shoretelforums.com/forums/index.php

RSS feed: http://www.shoretelforums.com/forums/external.php?type=RSS

Yahoo ShoreTel group: http://finance.groups.yahoo.com/group/shoretel/

Q&A session with ShoreTel’s CEO John Combs

Part 1: http://www.voip-news.com/feature/shortel-ceo-interview-pt1-082207/

Part2, his views on Microsoft’s offerings: http://www.voip-news.com/feature/shoretel-qa-part2-082307/

Live Communications Server 2005 support lifecycle

Now that OCS 2007 has been released, please be aware that the support lifecycle for LCS 2005 shows mainstream support being retired in April 2010 for both the enterprise and standard editions.

More info can be found on http://support.microsoft.com/lifecycle/?p1=6450#

The lifecycle FAQ can be found on http://support.microsoft.com/default.aspx/gp/lifepolicy

Microsoft TechEd IT Forum 2007

Barcelona 12/11 – 16/11
Details of the Unified Communications track can be found on
http://www.mseventseurope.com/teched/07/itforum/content/pages/technicaltracks.aspx#ucm

OCS documentation on TechNet

http://technet.microsoft.com/en-us/library/bb676082.aspx

Configuring Thunderbird for receiving RSS updates

If you already have an RSS feed, then please jump to the “If you already have subscribed to an RSS feed but want to add a new one” section, otherwise start here to add RSS feed for the first time.

• From within Thunderbird, go to the Tools menu
• Click on Account Settings
• Click on Add Account
• Select “RSS News & Blogs”
• Click Next
• Click Next to select the default name of “News & Blogs”
• Click on Finish

If you have already subscribed to an RSS feed but want to add a new one.

Please continue onto the following steps to add a feed to the Unified Communications blog:

• Right click on “News and Blogs” in the left hand plane
• Click on New Folder
• Enter “Unified Communications” into the name field.
• Click on OK to accept the default as being a subfolder of “News & Blogs”
• Highlight “Unified Communications” in the left hand pane
• Richlt click and click on subscribe
• Click Add
• In the “Feed URL” field, enter http://dbracken.wordpress.com/feed
• Click on the red X to close the “RSS Subscription” window. Unfortunately, there isn’t an OK button at that point which would be the logical choice.
• Click on OK in the bottom right hand corner of the “Account Settings” window.

Congratulations, you have added an RSS feed to your Thunderbird email client.

Microsoft Office Communications Server 2007 eval

Yesterdays (Volume 9, Issue 16, Aug 8th) TechNet news letter announced the availability of OCS 2007 trial version. More details can be found on http://go.microsoft.com/?linkid=7224267

Lotus Sametime integration

A future project will include integration with Lotus Sametime. A demo can be found here.

Adding Tandberg video end points to the network

A Tandberg MXP T150 was added to the network today. The T150 is similar to that pictured on http://www.tandberg.com/products/video_systems/tandberg_150_mxp.jsp but without the telephone handset. It was initially configured to contact the corporate gatekeeper and so this was changed to point to the lab environment.

Using the Exchange Integration Init as described on page 24 of the Tandberg Exchange Integration Installation Manual, the end point was added as a domain user. This allows the end point to be booked as a resource via Outlook Calendar. As described on page 27, the user is configured to automatically allow meeting requests. When I logged on as the newly created user, there was an email in the Outlook inbox explaining this. The setting is “Automatically accept meeting requests and process cancellations”. This can be found on the resource scheduling settings of the Outlook calendar options. The Office online help page http://office.microsoft.com/en-us/help/HP052432221033.aspx shows the steps. In this instance, the option had been set correctly though a warning on page 27 suggests this might not always be the case.

At this point the video end point is known to TMS as a video end point and to Exhange as a bookable resource.